XPRESS AUTO MOVES GROUP
Ready to take control of your move? Xpress Auto Moves provides Top-Notch Car Shipping solutions
Who We Are
Xpress Auto Moves Group is a Delaware based company providing Auto Moving solutions across North America. Our company was founded in the year 2022 with the goal of becoming the global leader in the Auto Transport Industry. We are a company that strives to deliver on a Positive Customer Experience while making the moving process Transparent while also establishing and maintaining continuous relationships with our customers.
Learn more about what we have to offer.
Why Choose Us?
Value for Money
We provide you with competitive pricing while also providing you with the complete all in one package at no extra costs, which includes vehicle rental should your vehicle be delayed, 24-hour vehicle claims free period after vehicle is delivered, gap insurance, and to top that off, we also provide our customers with a car wash gift card to keep your vehicle looking exceptional.
Weekly blogs to keep you up to the date on the latest industry trends and journey of our company as we expand and grow.
From the moment we connect you to a carrier to delivery, we are with you every step of the way and focused on making every part of your shipping experience as fast, efficient, and simple.
We provide frequent updates by text / emails during the entire process. From booking – assigning vehicle to carrier – pick up of vehicle – delivery of vehicle.
Customer satisfaction surveys as we care and value our customers experience and feedback.
Our values revolve around customer commitment, integrity, accountability, quality, teamwork, innovation, and customer experience.
Our carrier vet program ensures that our carriers meet our stringent criteria checklist.
Frequently Asked Questions
What Happens If the Driver Hijacks my Car?
We cannot speak for other Transport Companies but here at Xpress AMG we have a thorough carrier vetting process, we are fully bonded and licensed. We are also in constant communication with our drivers. We have a proven and preferred network of trusted carriers who all are notable dependable. Now, if you choose to go with another company we would implore you to notify the local authorities once you know for a fact your car has been stolen!
Is My Vehicle insured?
In order to successfully have coverage you must possess valid personal auto insurance for the vehicle in question. The carrier who you have chosen will cover your vehicle by usually absorbing your deductible if there is any damage. Here at Xpress AMG we will be 100% forth coming with any exclusions or “fine print” that insurances have, unfortunately the same cannot be said for other carriers who may not disclose exclusions and or fine print when you obtain their services.
Should I Tip the Driver?
It is not mandated that you must tip the driver, however if you have gotten the impression that they have gone above and beyond for you, they maintained thorough communication and met the appropriate deadlines than yes of course you could! 15%-20% would put a smile on any drivers face, again tip as little or as much as you feel they have earned.
Is the Service Door to Door?
This is solely dependent upon what was decided when you booked your trip with the carrier. If there are accessible addresses for both pick up and drop off locations than this will be very easy. Another service that is an option is the terminal to terminal service which picks up and drops off your vehicle at your closest local terminals.
Will My Car Get Searched?
By law, the driver needs to confirm that there is no contraband or items like weapons, drugs and drug paraphernalia however they will not “search” your car. The carrier should inspect your car to make sure any damages or personal items are accounted for before your car is transported. Now there is a possibility that the Department of Transportation can do their own inspection, which is purely a randomized occurrence.
What Happens if My Car Gets Damaged?
Though it is an unfortunate situation, if your car does sustain any damage there is a procedure for you to go through in order to process your claim:
- Make sure that the damage is significant enough to begin the claims process (A scratch that is barely visible might be better settling in person instead of going through the lengthy process)
- Next once you see the damage upon delivery, make sure it is properly documented (take pictures, notify the necessary people, gather necessary information)
- One aspect that is understandably missed is the fact that you must pay the driver even if you have issues with the delivery
- If possible, try to get at least 2 estimates for the damage that has been done from 2 different shops
- Send the estimates and all of the information (including photos) to the carrier and or directly to their insurance company and make sure they know it is for Claims.
- Alternatively, if you are dealing with a broker like Xpress AMG, we can be added as an additional insured on all our carriers’ policy. This way we can follow up with the insurance company on the status of the claim and give you real time updates.
Does Someone Have to be there to Receive My Car?
Dependent upon the instructions you leave for the driver, whomever you put down as the contact for the delivery will be the person to receive your vehicle. There is no need for power of attorney and the person signing the “Bill of Landing” must be over 18. Of course there are alternative methods to transport like “Terminal to Terminal Service” which again dependent upon what was discussed, you may need to pick the car up from a designated terminal.
Can I Pack Items in My Vehicle?
Unfortunately, no you cannot pack any items in your vehicle when it is being transported, it is actually considered illegal to pack house hold items and or boxes. Many companies will tell you that you can pack up to 100lbs of items in the trunk however if the Department of Transportation were to conduct a search and find these items there is a possibility that the driver can be fined. If they do fine the driver he/she will be expecting for you to pay the fine. Also, there is a potential that they just take the items, which is a risk not worth taking for many clients!
Should I Purchase Gap Insurance?
Gap insurance coverage (aka Guaranteed Auto Protection), is not an insurance it compliments your existing policy . If the driver, for example were to damage or lose your keys this insurance is there to assist in smaller claims that could be over looked by regular insurance companies. Gap insurance is usually offered by a third (3rd) party company, which often increases the overall price of the transport. Xpress AMG, however is one of the only companies to have Gap Insurance built into the prices in order to guarantee the safety of your vehicle.